Privacy Policy

Privacy Policy

Introduction

Welcome to https://shepparton-motorcycles.thebestlocalpro.com! We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we handle the information you provide to us when you use our website, applications, services, or products, and it complies with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transparency and Accountabilty of Data (CTDPA)
  • Virginia’s Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our digital presence, including:

  1. Our official website at https://shepparton-motorcycles.thebestlocalpro.com
  2. Any mobile applications or software we offer
  3. Online services and products provided by us
  4. Interactions between users and our team through emails, calls, texts, or other communication channels

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform, as they have their own privacy policies governing user data collection and usage.

Processing Activities

This Privacy Policy outlines the ways in which we process your personal data during various interactions:

  1. Account Users: If you create an account with us, we collect and store account information, including your name, contact details, and password (hashed and salted for security).
  2. Payment Transactions: When making purchases, we process payment information such as cardholder details, billing addresses, and transaction history.
  3. Financial Records: We may retain financial records for accounting purposes and to facilitate future transactions.
  4. Purchase History: Your buying behavior and preferences are tracked to enhance your shopping experience.
  5. Mobile Device Data: We may collect unique identifiers from your mobile device, such as IP addresses and device IDs, for technical support and analytics.
  6. Location Information: With your consent, we can access your location data to provide tailored recommendations and services.
  7. Feedback and Reviews: Personal data shared in feedback forms or product reviews helps us improve our offerings.
  8. Social Media Interaction: If you choose to connect your social media accounts, we may collect information from these platforms (subject to their privacy policies).
  9. Product Interest: We track user interest in specific products to personalize marketing and sales efforts.

Personal Data Collection

We gather various types of personal data through multiple channels:

  • Direct Input: You provide us with account, contact, and payment information when creating an account or making purchases.
  • Interaction Data: We track your interactions with our applications, websites, and services, including browsing behavior and form submissions.
  • Automated Technologies: Cookies, web beacons, and other similar technologies are used to collect non-personal data for analytics and user experience improvement.
  • Third-Party Sources: Partner organizations may share personal data with us, but they remain subject to their respective privacy agreements.

Cookies

We employ cookies to enhance your online experience and gather analytics:

  • Strictly Necessary Cookies: Essential for navigating our websites and ensuring basic functionalities.
  • Preference Cookies: Remember user preferences to personalize content.
  • Analytics Cookies: Track website usage and performance, helping us improve our services.

Users can manage non-essential cookies through our built-in Cookie Manager or by adjusting their browser settings.

Retention and Deletion

We retain personal data only for as long as it is necessary to fulfill the purpose of collection or as required by law:

  • Financial and transaction records are kept for a period specified by applicable laws, usually 5-7 years.
  • Personal data related to customer service inquiries may be archived for future reference.
  • Once the retention period expires, or when the purposes cease, we delete or anonymize your personal data securely.

Security Measures

We prioritize the protection of user data and implement robust security measures:

  • Data Encryption: We use encryption during data transmission and at rest to safeguard sensitive information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards.
  • Access Controls: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.

Children’s Privacy

We do not intentionally collect or store personal data from children under the age of 18. Our services are directed at adults, and we encourage parents or guardians to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  • Restriction: Limit the use or processing of your data under specific conditions.
  • Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for legitimate interests or direct marketing purposes.
  • Non-Discrimination: Be free from discrimination based on your exercise of data protection rights.

To exercise these rights, please contact our Data Protection Officer using the details provided below. We will respond to your requests in a timely manner.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

For any questions, concerns, or requests related to privacy:

  • Email: [email protected]
  • Postal Mail: Privacy Policy Inquiries, Shepparton Motorcycles, [Address]